SERVICE NOW - (0098681_2)
Description
Understanding of custom integration components and experience in integrating legacy systems with ServiceNow using mid-server, web services, email and other relevant technologies
Ability to understand business functionality and requirements, work on the requirements independently
Experience in working on requirements around the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
Write ServiceNow client, server scripts, REST integrations, and scoped applications that adhere to standards, procedures, and techniques.
Maintain integrity of existing program logic according to specifications.
Evaluate, troubleshoot, and perform root-cause analysis for production issues and system failures. Determine corrective action and improvements to prevent recurrence. Provide implementation/production support, as required.
Generic Support Functionalities like Profile Creation, Group Creation, Basic Troubleshooting for ITSM Processes
ServiceNow platform management including but not limited to; Service Account/Credential Management, Mid-Server Management
User Profile Management, Integration Management, Instance cloning and upgrade activities and Environment Management
Good to have knowledge and working experience in the areas of Service Mapping and CMDB
Primary Location: India
Job Posting: May 17, 2023
Experience Required (In Years): Minimum- 5 Maximum- 9
